Yes! All our products are formulated with naturally derived ingredients. We avoid harsh chemicals, parabens, sulphates, and artificial fragrances. Every ingredient is carefully selected to be gentle yet effective on your skin and hair.

We use organically sourced ingredients wherever possible. While individual certifications vary by product, we are committed to transparency and list all ingredients on our packaging and product pages so you know exactly what you are using.

Most of our products are gentle enough for sensitive skin. However, we always recommend doing a patch test before first use. If you have specific allergies or skin conditions, please check the ingredient list or contact us for personalized advice.

Absolutely not. Nuerma Science is proudly cruelty-free. We never test our products on animals and we ensure our ingredient suppliers follow the same ethical standards.

Our handmade soaps are cold-processed using traditional methods to retain the natural glycerin and nutrients. They contain premium essential oils, plant butters, and botanical extracts -- no synthetic detergents or artificial colors.

We typically dispatch orders within 1-2 business days. Delivery usually takes 4-7 business days across India, depending on your location. Metro cities often receive orders within 3-5 days.

Yes, we offer Cash on Delivery across most pin codes in India. COD availability is confirmed at checkout based on your delivery address. A small COD handling fee may apply.

Yes! We offer free shipping on all prepaid orders above a certain value. Check our current offers on the website for the latest free shipping threshold.

Once your order is shipped, you will receive a tracking link via email and SMS. You can also check your order status anytime by visiting the Track Order section on our website or contacting us on WhatsApp.

Currently, we ship across India. International shipping is coming soon. If you are located outside India and wish to place an order, please contact us directly and we will try to accommodate your request.

We accept returns within 7 days of delivery if the product is unused, unopened, and in its original packaging. For damaged or defective products, please contact us within 48 hours of receiving your order with photos of the issue.

Once we receive and inspect the returned product, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method. For COD orders, refunds are processed via bank transfer.

Yes, exchanges are available for unopened products within 7 days of delivery. Please contact our support team on WhatsApp or email to initiate an exchange. Exchanges are subject to product availability.

Each product comes with detailed usage instructions on the packaging. Generally, we recommend cleansing your skin first, then applying serums/treatments, followed by moisturizer. For best results, use consistently as part of your daily routine.

Our products have a shelf life of 12-24 months from the date of manufacture, depending on the product type. Since we use natural preservatives, we recommend storing products in a cool, dry place away from direct sunlight.

Yes, we always recommend performing a patch test, especially if you have sensitive or allergy-prone skin. Apply a small amount of the product on your inner wrist or behind your ear, wait 24 hours, and check for any irritation before regular use.